During Warranty Info

At During, we are committed to delivering reliable, high-quality commercial equipment. The following outlines our warranty coverage and conditions.

Warranty Coverage

Two-Year Parts and Labor Warranty (All Equipment)

During provides a two-year warranty from the date of invoice covering:

  • Replacement or repair of components determined to be defective under normal and proper use
  • Standard straight-time labor costs and reasonable travel time, as outlined in During's warranty procedures
  • Equipment that has been installed, operated, and maintained according to During’s specifications and the product manual

Six-Year Compressor Warranty (Refrigeration Equipment Only)

In addition to the two-year parts and labor warranty, refrigeration units include an extended four-year warranty (years 3 through 6) covering the compressor only.

  • Applies solely to the compressor and covers defects in material or workmanship under normal usage
  • Labor and additional parts—such as refrigerant, motors, electrical components, and controls—are not included in this extended coverage

How to Submit a Warranty Claim

Warranty claims may be submitted through the Warranty Request Form or via email. To ensure timely processing, please include the following:

  • Model number of the equipment
  • Serial number
  • Proof of purchase
  • Date of installation
  • Description of the issue and supporting documentation (e.g., photos, service reports)

Incomplete submissions may delay claim resolution.

Exclusions from Warranty Coverage

1. Consequential or Incidental Damages

  • Losses related to business interruption, product spoilage, or lost profits
  • Indirect or consequential damages arising from equipment failure

2. Normal Wear and Tear

  • Lamps, gaskets, casters, shelves, shelf clips, pans, pan dividers, and airflow guards

3. Non-Commercial or Mobile Use

  • Equipment installed in residential settings, food trucks, mobile units, or other non-commercial environments

4. Warranty Transferability

  • Applies only to the original purchaser or lessee
  • The warranty is non-transferable. Any change in ownership voids all coverage

5. Improper Use or Installation

  • Failure resulting from incorrect installation, improper usage, or lack of maintenance
  • Neglecting to clean the condenser coil or follow maintenance guidelines as outlined in the product manual

6. Damage Due to External Causes

  • Alteration, abuse, misuse, neglect, accidents, shipping damage, installation damage, fire, flood, or acts of God

7. Electrical Supply Issues

  • Damage resulting from improper voltage, unstable power supply, or use of extension cords

8. Implied Warranties

  • No other warranties—express, implied, or statutory—apply beyond those described herein
  • Includes any implied warranties of merchantability or fitness for a particular purpose

9. Use Outside the United States

  • Warranty coverage is limited to products sold and used within the continental United States
  • Products used outside of the U.S. or in non-contiguous states are not covered